Fundamentos de ITIL® V3

Item request has been placed! ×
Item request cannot be made. ×
loading   Processing Request
  • Author(s): Jan van Bon
  • Series:
    Best Practice
  • Publication Information:
    Zaltbommel : Van Haren Publishing. 2008
  • Language:
  • Additional Information
    • Publication Type:
    • Abstract:
      Note: This book is available in several languages: Dutch, English, French, Spanish.Foundations of ITIL v3 has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This version reflects ITIL V3. Written in a concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement PART 2: FUNCTIONS AND PROCESSESIntroduction to Functions and ProcessesFunctions and Processes in Service StrategyFunctions and Processes in Service DesignFunctions and Processes in Service TransitionFunctions and Processes in Service OperationFunctions and Processes in Continual Service Improvementand much more!
    • Subject Terms:
    • Related ISBNs:
      9789087530600. 9789401800679.
    • Accession Number:
    • Publication Information:
      Print/Save 100 pages
      Copy/Paste Restricted
  • Citations
    • ABNT:
      JAN VAN BON. Fundamentos de ITIL® V3. Zaltbommel: Van Haren Publishing, 2008. ISBN 9789087530600. Disponível em: Acesso em: 29 set. 2020.
    • AMA:
      Jan van Bon. Fundamentos de ITIL® V3. Van Haren Publishing; 2008. Accessed September 29, 2020.
    • APA:
      Jan van Bon. (2008). Fundamentos de ITIL® V3. Van Haren Publishing.
    • Chicago/Turabian: Author-Date:
      Jan van Bon. 2008. Fundamentos de ITIL® V3. Best Practice. Zaltbommel: Van Haren Publishing.
    • Harvard:
      Jan van Bon (2008) Fundamentos de ITIL® V3. Zaltbommel: Van Haren Publishing (Best Practice). Available at: (Accessed: 29 September 2020).
    • Harvard: Australian:
      Jan van Bon 2008, Fundamentos de ITIL® V3, Best Practice, Van Haren Publishing, Zaltbommel, viewed 29 September 2020, .
    • MLA:
      Jan van Bon. Fundamentos de ITIL® V3. Van Haren Publishing, 2008. EBSCOhost,
    • Chicago/Turabian: Humanities:
      Jan van Bon. Fundamentos de ITIL® V3. Best Practice. Zaltbommel: Van Haren Publishing, 2008.
    • Vancouver/ICMJE:
      Jan van Bon. Fundamentos de ITIL® V3 [Internet]. Zaltbommel: Van Haren Publishing; 2008 [cited 2020 Sep 29]. (Best Practice). Available from: